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APC Education Group COVID-19 (Novel Coronavirus) Bulletin


CAMPUS ACCESS REQUEST (CAR)  REGISTRATION

From Monday 18 May 2020, we are opening selected campuses for facility access only (no classes). 
Campus sessions are for 2 hours and you may book up to 2 sessions per week only.

If you would like to book a visit to a campus in your city, please click on one of the buttons below.

SYDNEY CBD   BONDI  MANLY  MELBOURNE  BRISBANE  GOLD COAST


COVID-19 Tuition Fee Relief, Virtual Learning Environment (VLE) and Return To Campus (RTC) Plan
Update: 8 May 2020

In this bulletin:

  1. COVID-19 Tuition Fee Relief Extension and VLE services

  2. Return To Campus (RTC) Access Plan and Safe Campus Hygiene 

  3. Expansion of Student Care Services - Live Chat 

This bulletin contains important information regarding our Return To Campus (RTC) plans.  It is intended as an overview to ensure you are kept regularly informed to reduce uncertainties related to the resumption of on-campus education service delivery during COVID-19 period, especially as we approach our winter season.

We intend not to resume on-campus classes until the Government has provided clear guidance, and will start with access to campus facilities first. 

Importantly, we will make our own assessments by prioritising your health and well-being as we are aware that many of you may continue to require tuition fee relief and may be faced with even greater financial hardship if we return to full face-to-face tuition and associated fees.  

1. COVID-19 Tuition Fee Relief Extension and VLE services

On the 23 March 2020, we introduced the COVID-19 Tuition Fee Relief for all (new and existing) ELICOS and VET students. 
The main reasons for moving your classes to the VLE platform and reducing tuition fees was to protect your health and safety as a result of:

  1. The heightened anxiety many of you were experiencing over the risk of COVID-19 transmission in the community and advice from the Government,

  2. The disruption and distress a confirmed case would have caused,

  3. Your on-campus intercultural learning experience being suspended and 

  4. The immediate financial stress many of you suffered and continue to face

We continue to strive to provide affordable quality education to all students. To ensure it continues to be accessible even in such a period of financial uncertainty, we are extending the COVID-19 Tuition Fee Relief period to the end of 2020 (31 December 2020).

This means that, although we intend to progressively allow access to campuses (unless otherwise directed by the Government), all of your tuition (classes) will continue to be offered and delivered on the VLE platform until the end of the 2020 academic year. Even if some classes resume to be scheduled on-campus, you will continue to pay the reduced COVID-19 Tuition Fee until at least 31 December 2020.


2. Return To Campus (RTC) Plan and Safe Campus Hygiene

RETURN TO CAMPUS (RTC) PLAN

A plan for a gradual Return to Campus (RTC) schedule has been devised.  This plan is in two phases:

  1. Phase 1: Access to campus facilities (From 18 May 2020)

  2. Phase 2: Progressive resumption of on-campus classes (From 1 October 2020)

The above is subject to change depending on factors including, Government advice and if necessary, we may reinstate our Campus Closure Plan (CCP), as communicated to you in our bulletin of 15 March 2020.


Phase 1

Phase 1 of the RTC is a plan to progressively provide access only (no classes) to campus facilities and limited services, from 18 May 2020. We will provide further updates as to the RTC plan as the need arises.

There will not be any on-campus classes scheduled during Phase 1, and unless otherwise directed by the Government, all of your tuition will continue to be delivered on the VLE platform.

Phase 2

Phase 2 of the RTC is a gradual return to on-campus classes and activities from 1 October 2020.  

In this phase, the College will carefully assess and determine whether all or just part of the campus and/or courses will be delivered on-campus depending on student and staff needs and the prevailing Government advice.

This is also when the College is expected to consider ending the COVID-19 Tuition Fee Relief period (with the resumption of full face-to-face on-campus classes, depending on each course and location), but this will not occur until January 2021 at the earliest.


SAFE CAMPUS HYGIENE 

Should you wish to access campus services and facilities, we are introducing the following health and safety measures. Initially, to provide an opportunity for everyone to access the facilities, you will only be able to request a maximum of 2 time slots each week.

Before accessing a campus, you must on each occasion (but no more than 2 time slots per week):

  1. Submit a Campus Access Request (refer table below)

  2. Make a self-declaration that you are not currently showing symptoms of COVID-19

On campus you must:

  1. Practise Social Distancing and not remain on-campus for more than of 2 hours (120-minute slots) per day

  2. Follow campus signs and staff instructions including no eating (water is okay)

  3. Not conduct any casual/social gatherings

  4. Consider downloading the Australian Government COVIDSafe app 

For any suspected cases of COVID-19, we will treat it as a Critical Incident and we may put into effect the Campus Closure Plan (CCP) as per to our 15 March 2020 Bulletin and may partially or fully close any campus at any time.

We will conduct regular surface cleaning after each time slot, with a full general clean each day.


PHASE 1: RTC Schedule commencing 18 May 2020



3. Expansion of Online Student Care Services - Live Chat


We are pleased to inform you that we have now expanded our online Student Care services. There are two new ways that you can get in touch with us online, with two new Live Chat lines (available Monday-Friday, 8.30am to 5.00pm):

For all other matters outside of work hours, please use our online enquiry form.

Your health and well-being is our priority.  

The above measures are in place to protect you, our staff and the broader community during these uncertain times.  One thing we are certain about is that the above plan is likely to continue to change and evolve and we ask for your ongoing cooperation and patience.  But please take comfort in knowing that we are doing our utmost to keep you as informed as possible of our plans during this period.

David Yoo
Principal Executive Officer
APC Education Group (AEG)




Virtual Learning Environment (VLE) and Tuition Fee Relief and Fee Agreements (payment arrangements)


Update: 26 March 2020

In this bulletin:

  1. Transition to Virtual Learning Environment (VLE)

  2. Respectful Participation in the VLE

  3. Fee Agreements and Payment Plans (financial difficulties)

  4. Course Progress

  5. Course Deferrals and Withdrawals

 

1. Transition to Virtual Learning Environment (VLE)

Our sincere gratitude to students and staff for your support and understanding as we transitioned all of our 12 campuses to our Virtual Learning Environment (VLE) since 19 March 2020 over the past week. We are all very anxious and at times, the uncertainties can be overwhelming as our day to day routines and expectations are all fractured as a result of the fast evolving situation with COVID-19. 

We thank you for all your kind words and numerous examples of kindness and generosity that we continue to see, even in the midst of the immense challenges that you all face personally. It is an emotional time, but we are encouraged and inspired by the strength and resilience that each one of you have shown in putting the interests of the community first.

APC Education Group was the first to announce a Tuition Fee Relief for international students in Australia and the first to voluntarily close our physical campuses in the interest of our students and staff health and safety.   In doing so, we acknowledge there are still many issues we are trying to resolve and ask for your patience as we try to do better to assist everyone during this period.  

2. Respectful Participation in the VLE

For many students it can be frustrating to adjust to this new mode of learning.  This is the same for staff. It is fantastic to see the daily stories of so many of you enthusiastically participating and embracing the technology.   We will soon start to share some of your stories and images of your VLE experience. However, we ask that you treat the sessions as if you were on campus, including how you dress and where (in your home or otherwise) you participate in the session.  In due course, we will be issuing some guidelines related to this, especially related to generally accepted etiquettes when you are on the VLE. In the meantime, we ask for you to be mindful and respect all the other learners and staff in the VLE sessions.

3. Payment Plans (financial difficulties)

At present, we are aware that there is no welfare or financial support for international students.  Although the industry has urgently requested the Australian Government to better support international students, the outcome of the requests are uncertain at this time. 

If you are facing any difficulties with your tuition fees, please contact us immediately by email or online-form so that we can discuss options with you.

4. Course Progress

If you are studying on our VLE you may study in Australia or Offshore. However, if you also hold a Student Visa, the Department of Education, Skills and Employment (DESE) and the regulator the Australian Skills Quality Authority (ASQA) have made it clear that you will still need to maintain other aspects of your Student Visa conditions, such as meeting course progress.

Please note that we are required to report Student Visa holders who do not  meet course progress.

5. Course Deferrals and Withdrawals

If you are on a Student Visa and you seek to defer or suspend your studies, please note that if the deferment/suspension is granted, we are required to report your deferment/suspension and which may affect your Student Visa.  

Instead of deferring/suspending your studies, you may consider continuing your studies in our VLE. At this stage, you may study anywhere you have internet access on our VLE. 

If you are having any difficulties with your health or studies, please contact us immediately by email or online enquiry form so that we can discuss options with you.

Be assured that we are here to support you.  Our staff are here and ready to discuss any issues you may have and will do their utmost to try and alleviate any uncertainties related to your course and stay in Australia.  If not already, our staff will contact each one of you in the next few weeks to ensure you have the necessary support during this period.

We are all co-learners during this period.  Keep safe and please stay at home unless it is for essential purposes.

 
David Yoo
Principal Executive Officer
APC Education Group (AEG)





Activation of Campus Closure Plan, Virtual Learning Environment (VLE) and Tuition Fee Relief

Update: 19 March 2020


Further to the update on 15 March 2020, in the interests of community health and safety and to minimise the pressure on the Australian health system, APC Education Group has made the following decision as part of our COVID-19 response until further notice


ACTIVATION OF CAMPUS CLOSURE PLAN (CPP)

Due to the latest heightened risk and understandable anxiety over COVID-19 by our student and staff community, we have decided to close all campuses effective as of 10.00pm, Wednesday 18 March 2020.

Note that we do NOT have any positive cases of COVID-19 at any of our campuses.

This means all campus scheduled classes from Thursday 19th March 2020 are cancelled. Do NOT come to the campus from tomorrow.  All existing Virtual Learning Environment (online) classes will continue as scheduled 

We will use the next few days to transition all remaining students onto our Virtual Learning Environment (VLE).

The Australian Government has announced this morning that indoor gatherings of more than 100 people are banned but schools, universities, airports, public transport, medical and emergency services facilities, aged care homes, jails, courts, parliaments, supermarkets and many workplaces are exempt.

However, in the interest of our students and staff health and safety, we have decided to activate the Campus Closure Plan as the majority of our students are adult learners. 

VIRTUAL LEARNING ENVIRONMENT (VLE) 

From Monday 23 March 2020 all VET and ELICOS courses, for all students, will be delivered in a Virtual Learning Environment (VLE) until 26 June 2020 (the end of Term 2) but subject to change with very short notice Click here for VLE FAQs (Frequently Asked Questions).

 

FROM MONDAY 23 MARCH 2020



You may have different teachers or trainers on the VLE, but your timetable will be the same.

Although there has been extensive testing and simulations to ensure the best possible VLE experience, there may be some teething problems and we ask for your patience as we try to quickly address them.

 

VLE TUITION FEE RELIEF ^

We understand this is a difficult period and although we are confident that the VLE will not hinder your course progress, we understand that your learning experience may not be the same.  As a result of the disruption caused by COVID-19, we have decided to provide the following special VLE Tuition Fee Relief (excludes VET Student Loan students and those students already studying on our VLE platform) from 23 March 2020 for all (new and existing) ELICOS students and for Term 2, 2020 for VET students, only while you are on the VLE platform:

 ^ The VLE Tuition Fee Relief and VLE Tuition Fee Credit applies to international students only, that is, students who require a visa to study in Australia.



*Design and TESOL courses will be $1,500 per term on the VLE platform. VLE tuition fees are subject to change without notice.

For current ELICOS students with unpaid fees, the VLE Tuition Fee will apply for the unpaid weeks of study. 

For current VET students, if you have not yet paid your Term 2 tuition fees, the VLE Tuition Fee will apply. 

If you have already paid tuition fees the VLE Tuition Fee Credit (below) will apply.


VLE TUITION FEE CREDIT 

The VLE Tuition Fee Credit applies to tuition fees you have already paid.

For ELICOS students, you will receive a credit equal to the difference in the tuition fees paid and the VLE Tuition Fee Credit, for those weeks you study in our VLE. You may use the VLE Tuition Fee Credit for any future on-campus ELICOS course extensions to a maximum of 24 weeks.

For VET students, you will receive a credit equal to the difference in the tuition fees paid and the VLE Tuition Fee for those terms you study in our VLE. The VLE Tuition Fee Credit can be used for any future course extensions and/or to pay for your subsequent VET fees when you are no longer studying on our VLE to a maximum of four (4) terms.

The VLE Tuition Fee Relief only applies to study in our VLE and not on-campus (face to face mode), therefore, the fee on your letter of offer applies for on-campus classes. All other General Conditions of Enrolment apply.


Example  1

Enrolled and paid $2,200 for 10 weeks ELICOS, and still have 2 weeks left of study.

VLE Tuition Credit will be $240 ($120 x 2 weeks).

Any extensions on VLE will be $100 per week. 

When on-campus classes resumes, the tuition fee will revert back to $220 per week but can apply the $240 VLE credit to the tuition fees.

Example 2

Enrolled and paid $1,500 for a VET course for the current term and will study 1 term in our VLE.

You will pay only $1,000 per VLE term, and will have a VLE Tuition Credit of $500 ($1500 - $1000) for future non-VLE terms.  When on-campus classes resumes, the tuition fee will revert back to $1,500 per term but can apply the $500 VLE credit to the tuition fee



REFUNDS, CANCELLATIONS AND WITHDRAWALS

Requests for refunds, cancellations and withdrawals 14 days before any course start date or term commencement will NOT be subject to any cancellation fees. 

All existing students who transition to the VLE will have up to 7 days to cancel their enrolment and NOT be subject to any cancellation fees.  After that period, General Conditions of Enrolment will apply.


MEDICAL CERTIFICATES

Until further notice, all absences due to sickness will not require a medical certificate, but you must notify the College of any absences. This will help to reduce pressure on the Australian health system.

We recognise the urgency of the current situation and seek to minimise disruption to your course progress and provide these measures for immediate relief and to best support all of our students during these challenging times.


David Yoo

Principal Executive Officer

APC Education Group (AEG)




Self-Declaration Statement and Campus Closure Planning

Update: 15 March 2020

The safety of our students, staff, families and visitors is our priority.  In addition to keeping our campuses a safe place for all, we also have a duty to the public and our larger community to help minimise the potential risk of exposure and delay the spread of COVID-19.

We are all understandably anxious about this fast evolving situation, but know that we will overcome this difficult period by supporting each other and seek everyone's cooperation in responding proportionately.

APC Education Group continues to monitor the COVID-19 situation very closely and in addition to the COVID-19 Bulletins on our website, we would like to keep you updated on our current approach and our plans in the event of a campus closure:

  1. On-Campus Self-Declaration Statements

  2. Campus Closure Plans including Online Education Services and Communication Channels

Self-Declaration Statement

We will be asking all teachers and trainers to read out and/or display in class the following self-declaration statement at the beginning of each class and tutorial until further notice:

“By being present and on campus today, I declare that I have been in Australia for 14 days or more and have not had close contact with a person showing symptoms or confirmed with COVID-19.”

If any staff or student is not able to agree to the above self-declaration, as a precaution, we will ask you to be placed in an isolated room, carry out a tracing investigation and may ask you to self-quarantine at home for a period of time.  

In such cases, for students, please be assured that there will be no impact on your attendance and/or visa and we still make alternate study plans. For staff, possible alternate work arrangements will be discussed immediately.

In the interests of community health and safety and to minimise the pressure on our medical services, please ensure you practice appropriate social and interpersonal distancing.


Campus Closure Plan and Continuing Education Services

In the event we need to close a campus and which may occur with very short notice, please be reassured that we are ready, and continue to evaluate our readiness, so that the College staff will be here to support and deliver education and welfare services during this period.

Our existing Campus Closure Plan (CCP) is outlined below:

  1. Campus closure may occur when it is required by relevant authorities and/or by the College management in the interests of students, staff and public health and safety.

  2. A Critical Incident Committee (CIC) is established and will regularly review and communicate proportionate responses and actions by the College.

  3. Before a Campus Closure is announced, for identified cases, isolate staff or student(s) immediately in a single room and keep a distance of 1.5 to 2 meters away from others if on premises and staff are to follow the Case Management Plan.

  4. Identify movements and those they have been in close contact with in the past 14 days (“tracing investigations”).

  5. Report to Campus Management through Student Care Officers or reception immediately with the above details as a reportable case under the Critical Incident Policy and Procedure.

  6. Identify any campus that the staff or student has visited in the past 14 days.

  7. If directed by campus management, the critical incident committee or the Principal Executive Officer (PEO), notify all staff and students in that campus and evacuate affected campus and place signs that the Campus Closure Plan has been effected.

  8. Do not enter or return to work or school until the campus or affected area has been declared safe by the relevant authorities.

  9. Review bulletins on website and other official digital channels for regular updates.

  10. Staff and students will be provided advice as to alternative working or study options if closure is for a period of more than 48 hours.


Continuing Education and Welfare Services and Communication Channels 

For any student or staff affected by self-quarantine or campus closure:

  1. You will be automatically transferred to a virtual study or work environment and be notified by the College of your access details.

  2. The primary channel for COVID-19 communication with the College will be via SMS (please ensure your mobile number and home address is up to date.)

  3. The secondary channel for all other matters will be by email and our website.


Contacts:

- Department of Health: www.health.gov.au/health-topics/novel-coronavirus 

- Department of Education, Skills and Employment: https://www.dese.gov.au/news/coronavirus-covid-19

- Australian Skills and Quality Authority (ASQA): https://www.asqa.gov.au/news-events/news/update-covid-19-and-student-travel

Thank you for your on-going cooperation.

David Yoo

Principal Executive Officer

APC Education Group (AEG)




12 March 2020 update

Further to our bulletin on 3 March 2020 in the interests of maintaining the health of our staff and students, we provide this update:

  1. Further extended the list of countries and regions for staff, students and visitors to administer self-quarantine (isolation) practices and ask that the following steps are taken by all.  Please refer to Table 1 below.

  2. Introduced a temporary variation to our  VET Attendance Policy and Procedure and Cancellation and Refund policy for students affected by any travel ban and any APC Education Group COVID-19 bulletins. Please refer to Table 2 below. This variation will apply until further notice.

 

Table 1:

If you have been in close contact with a person who is showing symptoms of illness* (see below) or if you have visited any of the following countries or regions in the past 14 days:

  • China

  • South Korea

  • Hong Kong

  • Italy 

  • Iran

  • Spain

  • Germany

  • United States of America

  • Switzerland

  • Japan

  • Singapore

  • Norway

  • Netherlands

  • Sweden

  • United Kingdom

  • France

  1. Do not return to work or school until you have been in Australia for 14 days from the date of departure from any of the above listed countries, or from the last date of contact with a person showing symptoms of illness, even though you may not show any symptoms

  2. Visit a doctor (medical health professional) if you have symptoms of illness

  3. If you are on a Student Visa, your attendance will NOT be affected upon proof of travel from affected areas and alternative study arrangements will be put in place

  4. Anyone suspected of any of the symptoms is required to obtain a medical certificate/clearance before coming back to work or study. 

*Symptoms of illness

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

  • fever

  • flu-like symptoms such as coughing, sore throat and fatigue

  • shortness of breath

 

Table 2:

Temporary variation to the VET Attendance Policy and Procedure and Cancellation and Refund Policy as a result of COVID-19

Variation 1:

“Attendance” will include commencement of any course online or by distance.

Variation 2:

 

A request for a refund made by a student who withdrawals from a course within 14 days prior to the course start date due to COVID-19 bulletins, will be treated as a “Student Visa Refusal”, and not a “student default” (where there is normally no refund), even if a Student Visa has been granted. In such cases, the College will refund the Course Fees less 5% of the Course Fees (up to a maximum amount of $500). Please note that the student’s visa may be affected by the withdrawal.

 

Contacts:

  • Phone: Please contact the relevant campus managers and administrators in your State.

  • Web/online

  • Please visit www.health.gov.au/health-topics/novel-coronavirus for details regarding the disease and immediately visit a doctor if you have any symptoms or concerns with your health.

 

Thank you for your on-going cooperation and understanding.

David Yoo

Principal Executive Officer

APC Education Group




3 March 2020 update

Further to our bulletin on 26 January 2020 and 5 February 2020 update, considering the evolving situation and in the interests of maintaining the health of our staff and students we have extended the list of countries and regions for staff, students and visitors to administer self-quarantine (isolation) practices and ask that the following steps are taken by all.

If you have been in close contact with a person who is showing symptoms of illness* (see below) or if you have visited any of the following countries or regions:

  • China

  • South Korea

  • Italy 

  • Iran

  • Japan

  • France

  • Germany

  • Spain

  • Singapore

  • United States of America

  • Hong Kong 

  1. Do not return to work or school until you have been in Australia for 14 days from the date of departure from any of the above listed countries, or from the last date of contact with a person showing symptoms of illness, even though you may not show any symptoms

  2. Visit a doctor (medical health professional) if you have symptoms of illness

  3. If you are on a Student Visa, your attendance will NOT be affected upon proof of travel from affected areas and alternative study arrangements will be put in place

  4. Anyone suspected of any of the symptoms is required to obtain a medical certificate/clearance before coming back to work or study. 

*Symptoms of illness

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

  • fever

  • flu-like symptoms such as coughing, sore throat and fatigue

  • shortness of breath

Contacts:

  • Phone: Please contact the relevant campus managers and administrators in your State.

  • Web/online:

Students: online enquiry form.

Staff:  WHS Email here

Please visit www.health.gov.au/health-topics/novel-coronavirus for details regarding the disease and immediately visit a doctor if you have any symptoms or concerns with your health.

We will continue to monitor this situation closely and respond to recommendations from the State and Commonwealth governments. Thank you for your on-going cooperation.

David Yoo

Principal Executive Officer

APC Education Group

Information for Students affected by Novel Coronavirus Travel Restriction


Update - 5 February 2020

Further to the release of the Novel Coronavirus Bulletin on 26 January 2020, due to the updated travel restrictions imposed by the Australian Government on 1 February 2020, the College provides this Factsheet to assist our students. 

If you are affected by the travel restrictions, please contact the college to re-arrange your study plan. 

 
Will I need a new CoE(s) to be issued to suspend/defer my study?

  • Yes, if you are on a student visa or waiting for your student visa to be granted you will require a new CoE(s) to be issued to suspend/defer your study. 

Will there be a cost for the new CoE(s)?

  • No, the College will not charge a fee for the new CoE(s) for the variations occurred due to the corona virus travel restriction.

Will my visa be extended on my new CoE end date?  

  • No, Student visas cannot be extended. If additional time is required to complete your studies (beyond your visa expiry date) you will need to apply for a new student visa.  

Will there be alternative options for me to carry on my study other than suspending/deferring my studies?

  • It depends on the courses you are enrolled to study, the College will work with you to find the best alternative options.

Will my information be kept private?

  • Yes, your information will be kept confidential as per the College’s Privacy Policy.

What information will I need to provide to the College to discuss my new study plan?

  • Please provide us with your travel documents such as boarding pass or confirmed flight itinerary. 

 

Other sources of information:

Department of Home Affairs via https://immi.homeaffairs.gov.au/news-media/archive/article?itemId=355

Department of Health via https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov


If you have any further questions, please contact us


David Yoo

Principal Executive Officer

APC Education Group

 


26 January 2020

 

We strive to keep our campuses a safe place for all our students and staff and we are concerned with the recent reports of the outbreak of the Novel Coronavirus in Wuhan Province in China and the first cases detected in Australia.

 

The Australian government has established processes and practices in place to ensure the safety of Australians and travellers entering Australia. However, considering the evolving situation and in the interests of maintaining the health of our staff and students we ask that the following steps are taken by all.

 

If you have visited China (including Hong Kong) over the recent holidays or been in close contact with a person who has:

  1. Do not return to work or school until you have been in Australia for 14 days from the date of departure from China, even though you may not show any symptoms

  2. Visit a doctor (medical health professional) if you have symptoms of the virus

  3. If you are on a Student Visa, your attendance will NOT be affected upon proof of travel from affected areas

  4. Anyone suspected of any of the symptoms is required to obtain a medical certificate/clearance before coming back to work or study. 

 

Contacts:

  • Phone: Please contact the relevant campus managers and administrators in your State.

  • Web/online:

Students: online enquiry form.

Staff:  WHS Email here

 

Please visit www.health.gov.au/health-topics/novel-coronavirus for details regarding the disease and immediately visit a doctor if you have any symptoms or concerns with your health.

 

We will continue to monitor this situation closely and respond to recommendations from the State and Commonwealth governments. Thank you for your cooperation.



David Yoo

Principal Executive Officer

APC Education Group

 


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