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Student Care

If you need any information about anything to do with English Unlimited, your class or living in Australia, please see our friendly and helpful Student Care team. They can help you with advice and information about courses, your attendance and student activities.

Your first day at EU

Starting at a new school should be exciting and inspiring! At English Unlimited your new international family will welcome you to the school and make your first day an amazing experience.

We will organise the following on your first day:

  • Student card
  • User name and password for computers
  • Textbook
  • Individual Learning Plan
  • Which extra activities are most useful for you
  • Appropriate English class

Orientation and Extra Support

During orientation we will tell you important information about English Unlimited, the city and its surroundings and Australia. You will receive a student handbook that you will complete with our friendly orientation staff. 

We will offer you support with the following, if you need our help:

  • Tax File Number (TFN)
  • Resume & cover letters
  • Bank accounts
  • Mobile phone/SIM cards

Placement test and Individual Learning Plan (ILP)

We need to know your English level so we can accurately counsel you as to which class is best for you. Before you go to class, you need to do a grammar test, a writing test and you will have an oral interview with a trained, qualified teacher.


If you are a day student you will join your class on Monday morning at 11:15 am. Your class starts at 9am each day so don’t be late!

If you are an evening student you will join your class as soon as your test has been marked.  Evening classes begin at 4.30pm.

* Please remember to bring your passport on the first day.

Job Club

English Unlimited cares about your experience in Australia. We understand that finding a job in Australia can be scary and difficult, so we have designed a programme to make the process easier. Job Club helps you find part-time or casual work, and prepares you if you’re looking for a new role as a professional in Australia.

How will Job Club help me?

  • Providing information on how to approach employers when applying for jobs
  • Providing a resume template that you can easily adapt
  • Providing a cover letter template
  • Providing two tailored CVs and cover letters specifically for jobs in the hospitality and retail industries
  • Providing key information and tips on job hunting
  • Providing a monthly workshop for interview skills and techniques

* Priority given to new and recently (within 4 to 6 weeks) arrived students.

Academic and Welfare Counselling

Your happiness and safety is important to everyone at English Unlimited. Our experienced and friendly academic management team, Student Care staff and teachers are happy to help you with educational matters or any enquiries you may have. Please come and see us if you need to talk about:

  • Stress or depression
  • Extra English support
  • Complaints or problems
  • Work placements and internships


Internship Programme

English Unlimited has a unique and exciting opportunity for some students to gain valuable Australian work experience with our Student Care (Customer Service/Front desk) and IT Support teams. The successful applicants will be offered an unpaid work experience internship programme (10-15 hours per week, Monday to Friday, for 8-12 weeks). By the end of the programme you will have had valuable experience working in an Australian company in an office environment and will receive a written reference letter and a certificate of completion.


  1. Current APC and EU students only (currently enrolled or completed within the last 3 months)
  2. Upper-Intermediate English +
  3. Satisfactorily meeting all course progress and/or attendance requirements


If you would like to apply for the position, please fill in an Internship Application Form, attach your resume and submit by the application close date to us at

Student Care – This internship may be for you if you are interested in customer service and communication. Activities include giving student announcements, assisting with student orientation programs, helping to organise, and run student activities.

IT Support Program – This internship may be for you if you are interested in the field of IT. This internship offers experience in IT help-desk procedures as well as procedures for testing of software applications and in-house software development.